Privacy Policy
Website Privacy Policy
Last Updated: May 29, 2025
Introduction
This website https://www.medpharm.com/ (“Site”) is operated by MedPharm OpCo LLC (“we”, “us”, “our”, “MedPharm”). Please read this Privacy Policy in conjunction with our Site Terms of Service available at https://www.medpharm.com/terms-conditions/.
This Privacy Policy outlines how we collect, use, safeguard, process, disclose and transfer your data. By using this Site, you accept and agree to our privacy practices. IF YOU DO NOT AGREE TO OUR PRIVACY PRACTICES, YOU MUST NOT ACCESS OR USE THE SITE.
If you have any questions about this Privacy Policy, please contact us at:
dataprotection@medpharm.com
Children Under the Age of 18
Our Site is directed to individuals who are at least 18 years of age and have full legal capacity. We do not knowingly collect information from children. If you are under 18, do not use or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at:
dataprotection@medpharm.com
What Information We Collect and Why
We collect several types of data that you provide to use when you use the Site and our services that are relevant and necessary to provide you with our services, enhance your experience, and maintain secure operations.
| Data Type | How We Collect It | Why We Collect It |
| Identifiers and demographic information, including full name, email, address, company name, job title, or similar identifiers | When you contact us, set up an account, submit a form, exchange business cards, or engage with us on LinkedIn or at industry events. | For communication, business development, and service delivery. Our legal basis for such data processing is the necessity for us to perform our contract with you; and processing for controller’s legitimate interests. The information will be deleted once the purpose of the contract has been fulfilled. |
| Company bank/payment details | Only when you provide them for invoicing and payment purposes. | To fulfill our contractual obligations, issue payments, or process refunds. Our legal basis for such data processing is the necessity for us to perform our contract with you; and processing for controller’s legitimate interests. This information will be deleted once the purpose of the contract has been fulfilled. |
| Site usage data (e.g., IP address, equipment information, browsing actions, traffic data, browser type) | Via cookies and analytics tools (e.g., Google Analytics). | To enhance your experience and improve Site content and performance. The collection and processing of the data type is lawful if it is necessary for the purpose of the legitimate interests of the data controller (MedPharm) except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. Our legitimate interest is to administer the Site and to detect and avoid hacker attacks. |
| Marketing interactions | Subject to your prior-opt-in, when you engage with our marketing emails (open/click behavior). | To optimize communication and tailor updates to your interests. Our legal basis for such data processing is your consent. |
| Survey or contest responses | Subject to your prior opt-in, when you choose to participate in surveys or competitions. | To improve our services and notify you of results. Our legal basis for such data processing is your consent. |
Cookies & Other Tracking Technologies
Cookies are small data files that are transferred to your computer’s hard disk. Like many websites, we use “cookie” technology to collect additional Site usage data and to improve the Site.
The cookies we collect enable us to learn how people interact with our interface. Cookies store information about your visits on the Site and can recognize you and your preferences each time you visit the Site. They help us to provide a better service to you.
If for any reason you decide that you do not want your activities on the Site to be stored, you can manage your preferences through your browser settings or opt out of marketing-based tracking by emailing us at dataprotection@medpharm.com.
We may use the term “cookies” to refer to all technologies that we may use to store data in your device or that collect information or help us identify you in the manner described above, such as web beacons or “pixel tags”.
How We Use Your Personal Information
We may use your data for the following purposes:
- Operate, manage, and improve our Site and present its contents to you
- To fulfill contracts (e.g., processing payments, delivering services)
- To provide you with information, products, or services that you request from us (e.g., project updates, service-related correspondence)
- To communicate with you about our Site, products, and services, the distribution of marketing or promotional materials and communications, if you’ve opted in
- To assess survey feedback or contest participation
- To address any question, comment, or related request that you submit to us
- To prevent unauthorized, improper, fraudulent, or illegal activity
- For any other purpose with your consent
You can unsubscribe from our marketing emails at any time using the link in the email or by contacting us at dataprotection@medpharm.com.
How We Disclose Your Personal Information
We may disclose information collected from our Site and that you provide to us to:
- Our subsidiaries and affiliates
- Contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them
- A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets
- Comply with any court order, law, or legal process, including to respond to any government or regulatory request
- Protect or defend our rights, property, or safety, as well as those of our customers or others
- With your consent
Data Security
MedPharm implements appropriate technical and organizational measures designed to protect the personal information it collects against unauthorized, accidental or unlawful destruction, loss, alteration, misuse, disclosure or access and against all other unlawful forms of processing. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee absolute security of your personal information.
We retain personal information only for as long as necessary for the individual purpose for which it has been collected described above or to comply with legal and regulatory requirements, resolve disputes, and enforce our agreements, only if applicable under the applicable data protection laws. We regularly review the data we hold and securely delete what is no longer needed.
Transfer of Your Data Outside the EEA
Your data will be transferred outside the European Economic Area (EEA)—for example, to our U.S. operations. When transferred, we have appropriate safeguards in place, including Standard Contractual Clauses, to maintain the same level of data protection.
Your Rights
If the relevant legal prerequisites are met, you have the following rights pursuant to applicable data privacy laws. To exercise any of these rights, please contact us using the contract information below.
- The right to opt into the sharing of Sensitive Personal Information:
While we do not currently and knowingly collect Sensitive Personal Information, If we ever begin collecting such categories of personal information, we will provide you the opportunity to opt out of such collection. - The right of access:
You have the right to request in writing, twice in a 12-month period, that we disclose to you the personal information related to you that we have collected during the past 12 months. This may include identification of:- The categories of the personal information that we collect
- The categories of sources from which the personal information is collected
- The business or commercial purposes for collecting personal information
- The categories of third-parties to which or whom your information has been or is being disclosed
- The specific pieces of personal information collected about you
- The right to correction:
You have the right to request that we correct certain personal information we have collected, taking into account the nature of the personal information and the purposes of the processing of the personal information. If you make a correction request, we may correct or instead delete information as allowed by law. Please note that certain exceptions apply that include that we cannot verify your identity to complete your request, or the request is manifestly unfounded or excessive. - The right to deletion:
You have the right to request the deletion of your data. However, this right applies only to the extent that we are not obligated to continue to store the data based on statutory or contractual retention periods or other statutory obligations or rights. - Appeal a refusal to take action:
The relevant law of certain jurisdictions requires that we establish a process for a consumer to appeal our refusal to take action on certain requests. If you wish to appeal our prior decision, please contact us at dataprotection@medpharm.com with an e-mail titled “Appeal”. - Do Not Sell/Share My Personal Information:
You have the right to opt out of our sale or sharing of personal information for certain types of targeted or cross-context behavioral advertising. - Shine the Line Request:
You may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties. To submit a Shine the Light Request, email us at dataprotection@medpharm.com. - The right to restriction of processing your data:
Where you dispute the accuracy of your data, the processing is unlawful, but you do not wish your data to be erased, we no longer need the data as the controller, but you need them for the establishment, exercise, or defense of legal claims, or you have objected to the processing of your data, you can request restriction of processing of your data. You have the right to object to the data processing on grounds relating to your particular situation. To do this, the grounds must be of overriding importance (such as risk to life and limb). This general right to object applies only to the purposes of processing as described in this Privacy Policy. - The right to data portability:
You have the right to receive selected data concerning you, that is stored by us in a commonly used and machine-readable format or to request that it is transmitted to another controller. - The right to lodge a complaint with a supervisory authority:
To this end, you can always contact the supervisory authority in the place of your habitual residence, workplace or the location of our company’s registered office. - The right to withdraw consent:
Where our data processing is based on consent granted by you, you have the right to withdraw your consent with future effect at any time. The consent is then deemed to no longer exist as of that point in time. The withdrawal of consent is not retroactive. The processing of data during the period when the consent applied is therefore not affected.
To exercise any of these rights, please contact the e-mail address below:
📧 dataprotection@medpharm.com
If you choose to assert any of these rights, you will not receive discriminatory treatment from us.
Marketing Communications
We may send you updates about MedPharm services, news, or upcoming events. You can opt out of these communications at any time:
- By clicking “Unsubscribe” in any email
- By contacting us directly at dataprotection@medpharm.com
Links to Other Websites
The Site may include links to third-party websites or services for your convenience. MedPharm does not endorse and is not responsible for the content, accuracy, usefulness or privacy practices of those third-party websites. You access them at your own risk.
Changes to This Privacy Policy
We may modify this Privacy Policy from time to time, so please revisit this page periodically to check the latest version for any changes in our processing of your personal information. If you do not agree to such modifications, you must immediately stop using the Site. By using this Site, you agree to the Privacy Policy in effect at the time of your use of the Site.
Contact Us
We welcome your questions, feedback, or concerns regarding privacy. You can reach us at:
MedPharm OpCo LLC
4018 Stirrup Creek Dr.
Durham, NC 27703
