Your Data Privacy Matters
At MedPharm, we use your personal data to provide our customers and website visitors (yes, you!) with the best service possible. We are very serious about your privacy and protecting your data, which is why we never unnecessarily collect your information. You can see more details below about the kind of data we collect and, more importantly, why we collect it.
- Who are we?
MedPharm Ltd is the data controller of the data that we collect from you. This means that we decide the way in which we collect and process your personal data. We are registered as a company in England and Wales under company number 03783386 and our registered address is Unit 3, Chancellor Court 50 Occam Road, Surrey Research Park, Guildford, Surrey, GU2 7AB.
- What information we collect about you and why
Personal data can cover a wide variety of things. Thankfully at MedPharm we do not need to collect any highly sensitive personal data about you in order to work effectively with you.
What data do we collect? How do we collect the data? Full name and contact information
(email address, telephone number, company name & address, job title
When you send us an initial email
When we meet you and exchange business cards
When we find you through social media- e.g. LinkedIn
When we receive conference attendee lists
Information about how you interact with our marketing emails When you open or click on any links in the marketing emails that we send you
All of our information is stored securely in our CRM system, Salesforce. Additionally, only select members of the MedPharm team have access to this information which helps us to protect your information even more. You can find out more about what specific things Salesforce are doing in order to protect your privacy at salesforce.com.
- How we use your personal data
What we use your personal data for Why? Your payment information to take payment and give refunds We've got to do this to fulfill our contract with you Your contact information is used in business communications. To ensure we are providing you with the best service we need to be able to contact you regarding new and ongoing projects. Information about how you surf our website is used to improve our website. We need this information to help us to improve the content on our website to ensure that you get the best experience Your contact information is used to send marketing emails This is to keep you up to date with our news and services. You can opt out of this information at any time. Your responses to surveys and competitions The information helps us to improve our services. Also, we need to keep your data to have a way of letting you know that you have won!
We will hold on to your personal data for as long as it is necessary to carry out the processes in this policy. This depends on what we are using the data for and how our holding this data impacts both you and MedPharm. We will never keep your data longer than necessary and will actively review the data we hold to ensure that it is still relevant.
- Transfer of your data outside the EEA
- What are your rights?
As an individual you have a lot of rights relating to your personal data – it is yours after all!
- The right to be informed about how your personal data is being used
- The right to access the personal data that we hold on you
- The right to request that we correct any inaccurate data that we hold on you
- The right to request that we delete, restrict processing or collecting your data, in some circumstances
- The right to unsubscribe to direct marketing messages (you can do this at the bottom of any marketing emails that we send to you)
- The right to request the transfer elements of your personal data that we hold to you or another service provider of your choice
If you have any queries or wish to exercise your rights, please contact us at email@example.com. More details on other options for contacting us are listed below.
- Marketing messages
From time to time we will send you emails relating to our services and upcoming events. You can stop receiving these at any time by clicking the ‘unsubscribe’ link on any email. Alternatively you can contact us at firstname.lastname@example.org to update your preferences. Once you do this, we will ensure that you no longer receive marketing emails. If you choose to do this you can always stay up to date with our latest news here and on LinkedIn.
- Changes to how we protect your Privacy
- How to get in touch
It’s always great to hear from you, especially if you feel as though there are areas we need to improve- no one is perfect after all! Feel free to send an email through to email@example.com or send us a letter to the following address:
MedPharm Ltd, FAO Compliance Team, Unit 1 50 Occam Rd, Guildford, Surrey, GU2 7AB, UK
25 May 18